Shipping Policy

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At ADLFRESHGREENS, we are committed to delivering your groceries quickly, safely, and in the freshest condition possible. Here's how our shipping and delivery works:

  • 1. Service Areas
    • Currently, we deliver across Hyderabad and select surrounding localities
    • You can check delivery availability by entering your PIN code or location in the app.
  • 2. Delivery Time
    • We offer instant delivery, with orders typically reaching you within 10 to 60 minutes of confirmation, depending on your location and order volume.
    • Delivery time may vary during peak hours, high demand, bad weather, or traffic conditions.
  • 3. Delivery Slots
    • We operate 7 days a week, including Sundays and public holidays.
    • Orders can be placed anytime, and delivery slots will be allocated automatically or selected by you (based on availability).
  • 4. Delivery Charges
    • Delivery is free for orders above ₹399.
    • A nominal delivery fee of ₹25–₹50 may apply to smaller orders.
    • Any applicable charges will be clearly shown before you confirm your order.
  • 5. Order Confirmation
    • Once your order is placed, you’ll receive a confirmation message with an estimated delivery time.
    • You can track your order in real-time within the app.
  • 6. Failed Deliveries

    We may not be able to complete the delivery if:

    • The address provided is incorrect or incomplete.
    • No one is available to receive the order.
    • Unforeseen issues arise (weather, local restrictions, etc.).
    • In such cases, we will contact you, and the order may be rescheduled or cancelled with a refund as per our policy.
  • 7. Contactless Delivery
    • For your safety, we offer contactless delivery — items will be left at your door or designated drop point.
    • Delivery partners follow strict hygiene and safety protocols.
  • 8. Contact Us

    For any delivery-related concerns or support:

    • : support@adlfreshgreens.in
    • : Vishakhapatnam, Andhra Pradesh, India